Privacy Policy
Last Updated: January 2025
1. Information We Collect
Personal Information
We may collect the following personal information when you create an account, place an order, or contact us:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely by Paystack — we do not store card details)
Non-Personal Information
We automatically collect certain information when you visit our site, including:
- IP address and browser type
- Device information
- Pages viewed and time spent on site
- Referring URL
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders
- To communicate with you about your orders and account
- To improve our website and customer experience
- To send promotional offers and updates (with your consent)
- To detect and prevent fraudulent transactions
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Logistics partners for delivery, payment processors (Paystack), and IT service providers
- Legal authorities: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@nemenzonline.com.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information longer for legal, accounting, or fraud prevention purposes.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: support@nemenzonline.com
- Phone: +233 54 585 9207
- Address: Kumasi, Ghana